Service concerns.

If our work or our service has fallen short of what you expected, we would like to hear about it directly.

Raising a concern

Please write to us at the email address published on this website, setting out what happened and what you would like us to put right.

It helps if you tell us which matter your concern relates to and who you have been dealing with.

How we treat it

Concerns are reviewed by a partner. We will look into what you have raised, discuss it with you and explain the position we reach.

Speaking to us first

Most concerns are resolved fastest through a direct conversation. If a matter remains unresolved after we have responded, we will discuss the options available to you at that stage.

To raise a concern, please use the contact details on this website.